OPesa Financial Literacy

Borrow only what you can repay.

Make sure you understand exactly what it means if you borrow money. 
You must ask the creditor to give you all the information. 
The creditor must give you all the information in language that you can understand.

Before you borrow money.

Remember it is cheaper to repay loans over a shorter period.
Ask what the interest rate is and work out what this means for you.
Compare interest rates.
Look at the small print, which explains all the terms and conditions.
Remember that interest rates could change, and your instalment could increase.
Calculate extra costs like administration fees into your installment.

Budget for repayments.

Pay debts on time.
Tell your creditor if you cannot pay and make a new arrangement with your creditor.

Keep your Pin private.

Never give your details over the phone unless you called the person or know exactly who you are talking to.

Eligibility Criteria

Who can apply for a loan?

OPesa loans are not limited your profession, income, or any other conditions. As long as you are 20-55 years old, you have a fixed income and phone number, you can apply for an OPesa loan.

Loan Offers

How do I apply for a loan?

Open Google Play and search for "OPesa" App, then download the app. After downloading, open the App and start the sign-up and loan application process.

What information do I need to provide?

Simply follow the instructions by answering all the questions as asked. Make sure to provide authentic information about yourself.

How to fill your emergency contact's information?

Your emergency contact is the person that can prove your reliability, credibility and honesty. We may contact him/her when we decide the loan. Please fill the emergency contact's information carefully.

How long does the application process take?

The process takes a few minutes.

How does OPesa decide whether to give me a loan or not?

OPesa uses data from your phone including your handset details and financial transactions messages (e.g. from M-Pesa, M-Shwari), and your reason for borrowing. We combine this with your OPesa repayment history to build an individualised credit score and determine the loan offer suitable for you.

What is the maximum loan amount one can receive?

Currently during this pilot period the loan limit is KSh 2,000 -10,000 only. However once we go live it will be up to a maximum of KSh 500K.

What is the origination fee charged on loans? What is the maximum period of the loan?

The origination fee is charged 16.8% for a term of 14 days.

Can I change my ID number after submitting my details?

Unfortunately, not. At OPesa, we conform to the highest standards of data integrity. This means that you cannot change information that was previously submitted, hence you must ensure you provide correct information at sign-up.

Loan Repayment

How do I repay the loan? Can I repay the loan early?

You will receive a message to your phone two days before the due date reminding you to repay the loan. You can repay the loan through the App or M-Pesa. Early loan repayment is accepted.

How to repay OPesa loan via M-PESA?

OPesa paybill number is 606280. Follow the steps below to repay your OPesa loan with M-PESA.


1. Navigate to MPesa in your Safaricom menu on your phone
2. Select Lipa na M-PESA
3. Choose Paybill
4. Enter the Paybill number 606280
5. For account number, enter your MPesa number on which you received your OPesa loan
6. Enter your repayment amount
7. Enter your M-PESA pin
8. Confirm that all details are correct and press ‘OK’.

Can I pay a loan on behalf of someone else?

Yes, you can, through the M-Pesa Paybill and the account being the mobile number of the person who took the loan.

What happens if I overpay my loan?

After reconciliation of all payments, excess funds will be reversed to your M-Pesa account within 15 days.

What happens if I pay my loan late?

Late loan repayments automatically incur a late fee of 2.4% per day. It is therefore advised that one does not exceed the repayment period. Further, this could reduce your future borrowing score.

Promotions

What is the coupon?

The coupon is the reward for our loyal customers. Currently we have two kinds of coupon, namely discount coupon and one time credit limit increase coupon.

Where to check all the coupons I have?

You can check all your coupons through the 'My Coupon' page.

How many coupons can I use one time?

You can only use one coupon at one time.

What is a discount coupon?

It's a coupon used to reduce your total amount to be repaid.

How to use my discount coupon?

Select one of the discount coupons you have when you apply for a loan. You repayment amount will be automatically reduced for this time.

What is a one time credit limit increase coupon?

It's a coupon used to increase your loan amount. It is helpful when you have an emergency. This coupon is one time only.

How to use my one time limit increase coupon?

Select one of your one time limit increase coupons when you apply for a loan. Your loan amount will then be automatically increased by adding the limit of the coupon.

Security and Privacy

Will my information leak?

We promise that we will not disclose your personal information to third parties without your consent (exempted late refund and service requirement)

Contacts Us

Need help?

If you have any questions, you can email us on help@o-pesa.com with your registered M-Pesa number in the subject. We will reply to your questions as soon as possible.

Also, you can call us with +254207650999.